Awesome, Dude

On Saturday, when I went to my local Walgreens to pick up a prescription, I was waited on by a young Pharmacy Technician. I've never quite understood what specific skills are necessary for that job other than the ability to talk (to pharmacists and customers), the ability to alphabetize (the prescription bags) and the ability to run the computer/cash register. On the face of it, that seems easy enough.

I've engaged in transactions with this tech before and all has always gone well. That's saying a lot because I've been "helped" by a number of true numbskulls who needed a lot more Pharmacy Tech education. Mainly in the area of "finding stuff." I hope there's a separate class on that subject, because it's sorely needed. Or, for instance, "Diabetes Drugs--Where To find them in the Pharmacy Refrigerator." That should also be a required class in the Pharmacy Tech curriculum.

This Pharmacy Tech must have had absolutely stellar grades in "finding stuff", because he located my prescription in short order.

"Have you taken this before?" he asked me.

"Yes."

"Have you had any problems with it?"

"No," I said.

His response? "Awesome."

Yet another suggestion for Pharmacy Technician required training: "Reasons Why 'Awesome' is a Completely Inappropriate Response. To Anything."

While I'm at it, I may as well cover my other pet peeve, one which must certainly define me as a crank. I always thank all waiters, cashiers and sales people. They've provided me with a service, they are fellow human beings and that is my way of acknowledging both of those things. I know the vast majority of people are too busy or too irritated to be thankful. Some people probably don't even see the need to say thanks because, after all, the service provider is compensated either by the customer or the store owner or both. I get all of that and I'm not proselytizing for my way of doing things. Nothing wrong with those people.

It's not impossible for me to see that maybe people who work in customer service positions are completely unaccustomed to being thanked. Maybe they don't know how to respond. Entirely possible.

However, once I've said my "thank you" and smiled at the cashier/waitperson/sales person, they should respond with something along the lines of, "My pleasure." Instead, the majority of service people say, "No problem." Well, I should certainly hope it would not be a problem, since it's your job, after all.

I know, I know. I have had sales jobs, but not waiting tables and not acting solely as a cashier. I have worked many seasons in malls at Christmas. I'm a war-hardened veteran of harried, bad-tempered customers. I've had many friends who've worked in restaurants. It's a tough way to make a living wage and maintain your sanity. I'm entirely sympathetic to their plight or I would never say thank you.

I work in a service industry, though. (I will not bore you with my lecture about how we all are customer service providers of one type or another. It's long and could be a bit tedious.) I not only answer to our clients, but to the other denizens of Crazy Land. Crazy Land notwithstanding, I still want to give my internal customers what they need. I will do whatever it takes to make the company's clients happy. I will tell them it's my pleasure to help them and they should let me know immediately if there's a problem or they need more assistance. And I mean it.